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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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April Williamson

October 28, 2026

5 out of 5 rating by April Williamson
"Jessica with State Farm helped me get my payments down. I have been a state farm customer for a long time. She has always been helpingful. Very compassionate and friendly."
We responded:
"Hi April,

Thank you for sharing your experience! It's wonderful to hear that Jesse was able to assist in lowering your payments and that you've had such a positive relationship with our agency over the years. We truly value your continued trust and support."
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Jesse Goostree

October 28, 2026

5 out of 5 rating by Jesse Goostree
"I have had insurance through State Farm for several years now and I couldn’t be more pleased. It’s good to have an agent that can call you up and connect without a dependency for emails and an automated system to struggle through and talk to a real person. They actively communicate and ensure that I am aware of any items that need attention and always happy to help should I need something. Thank you Andrew, Jesse, and team for all you do."
We responded:
"Jesse, thank you for the kind words! It's hard to believe that we've known each other since 2011, back when you were just starting to drive! It's been a pleasure watching your family grow. We appreciate your loyalty and trust over the years!"
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Bill Altom

October 27, 2026

5 out of 5 rating by Bill Altom
"I had received several offers to get new insurance. They were giving me rates and I just wanted to check and see whether this was something I needed to look into or not. MAKAYLA Was extremely helpful explain after she looked at what I had been sent and she explained it to me then she asked if I wouldn’t mind writing a review which I was happy to, but I had a lot of trouble getting into it so then I had to call her back and get her to help me get into this where I could write a review so be sure and give her a raise all right thank you very much"
We responded:
"Wow, thank you for going above and beyond to leave us this review! Makayla is truly exceptional at explaining the details and making sure our clients feel confident in their coverage. We’ll be sure to share your awesome shoutout (and raise recommendation!) with her. Thanks for being such a great client!"
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lupita ramirez

October 27, 2026

5 out of 5 rating by lupita ramirez
"I have had the best experience with Kelly Stone. Staff is verry friendly and have been answering my questions clearly. Defenantly recomend them for your insurance needs."
We responded:
"Thank you for the wonderful feedback! Our team pride themselves on clear communication and great service, so hearing your recommendation means a lot to us. We’re always here whenever you need us!"
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Jared Hendrixson

October 22, 2026

5 out of 5 rating by Jared Hendrixson
"Jesse is the best. I have used them for over 5 years. They stay competitive and always there to answer any questions or concerns I may have. Highly recommend them for all your insurance needs"
We responded:
"Thank you for the high recommendation! Hearing that you’ve had such a smooth experience with Jesse, our team, and the claims process over the last 5 years means the world to us. We’re grateful for your continued business!"
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Dawson C

October 14, 2026

5 out of 5 rating by Dawson C
"Helped with with everything I needed and very good customer service."
We responded:
"Dawson, thank you for taking the time to leave us a review! I'm happy to hear that you received the help you needed and that our customer service met your expectations. We're always here if you need anything else!"
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Shana Rummage

August 31, 2026

5 out of 5 rating by Shana Rummage
"Great service. Logan was so helpful and patient with me as we needed a claim on one of our vehicles."
We responded:
"Thank you, Shana! I'm happy to hear that Logan was able to assist you with your vehicle claim. We always aim to provide helpful and patient service. Let us know if we can help with anything else!"
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Marcia Feldman

August 27, 2026

5 out of 5 rating by Marcia Feldman
"Had to pay a differential payment between the insurance for our traded-in vehicle and our new replacement vehicle. Gavin Gillihan, one of the several extremely helpful Insurance Account Representatives in Andrew Felder's State Farm office, helped my husband on the phone today to take that payment over the phone, but not without its challenges. The office was using new phones today, and they weren't tying in well with its computer system, so Gavin promised he'd call him back as soon as he got them talking again. Sure enough, within a few minutes Gavin called back, and they were done with the transaction within a couple more minutes. Outstanding service, as always, in a timely manner from Mister Felder's team. Thank you!"
We responded:
"Marcia, thank you for taking the time to leave us a review! I'm happy to hear that Gavin was able to assist your husband with the payment, even with the technical hiccups. We always aim to provide outstanding service, and it's great to know that our team delivered. We're always happy to help if anything comes up."
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Andrea Gaines

August 17, 2026

5 out of 5 rating by Andrea Gaines
"I have been with them for several years now and the minute I need something or have questions, they are on it! 10/10!"
We responded:
"Andrea, thank you for taking the time to leave us a review! I'm happy to know that we've been able to assist you promptly whenever you need us. Your continued trust over the years means a lot to us. We're always here if you have more questions or need anything else!"
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Hayder Jameel

August 14, 2026

5 out of 5 rating by Hayder Jameel
"I love this office stuff super nice and always happy to help Logan always happy to help with any question."
We responded:
"Thank you, Hayder! I'm glad to hear that you find our team super nice and helpful. It's great to know that Logan has been able to assist you with your questions. We're always here to help if anything else comes up!"
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Sharon Slagle

August 10, 2026

5 out of 5 rating by Sharon Slagle
"Logan, our new State Farm rep, was awesome getting us all situated with all of our coverages.
Extremely professional and knowledgeable which made it an easy process. Always willing to help and never seems to be of bother.
Soooo happy we switched to a new office!!!
Keep up the good work. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Sharon! I'm really glad to hear that Logan made the process smooth and straightforward for you. It's great to know you're happy with your decision to switch to our office. We appreciate your support and look forward to continuing to help with your insurance needs. Let us know if we can help with anything else!"
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John Skinner

August 6, 2026

5 out of 5 rating by John Skinner
"Andrew’s State Farm office is always accessible and willing to answer my questions. Having multiple accounts, there’s often a need for clarification & the office is always professional, knowledgeable & eager to help!
Great work!"
We responded:
"Thank you, John, for your review! I'm happy to hear that our office has been able to assist you with your questions and provide the support you need. We strive to be accessible and knowledgeable for all our customers. We're always here if you need anything else!"
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Daniel Longaberger

August 6, 2026

5 out of 5 rating by Daniel Longaberger
"Insured to the MAX!"
We responded:
"Daniel, thank you for the 5 stars! I'm glad to hear you're feeling well-covered with us. We're here to make sure you have the protection you need. Let us know if we can help with anything else!"
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melissa

August 5, 2026

5 out of 5 rating by melissa
"We had to switch insurance companies due to some unfortunate incident and were super nervous because we were actually really happy with our previous company and had been wirh them for over 10 years. Jess Herr got us a bundle deal for our home and auto and was so pleasant and easy to work with while addressing all of my concerns. Although our home owers was slightly higher than we were paying before Jess got us a great deal on our auto and in the end we actually saved more between the two. We did sign up for the drive safe and save program and saved even more as we watched our rate drop over the course of the last two years. I couldn't be happier we the service we have received, definitely recommend!"
We responded:
"Thank you, Melissa! I'm so glad to hear that Jess was able to help you transition smoothly and find a bundle that worked well for you. It's great that the Drive Safe & Save program has been beneficial too. We appreciate your recommendation and are here if you need anything else!"
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Roshell Cobb

July 31, 2026

5 out of 5 rating by Roshell Cobb
"Andrew was a great help with the process of changing our car insurance. He answered all my questions immediately and made the whole experience super easy! Look forward to working with him in the future and if anyone is looking for a new insurance agent he’s your guy!! Thank you Andrew"
We responded:
"Thank you, Roshell! I'm really happy to hear that the process of changing your insurance went smoothly and that all your questions were answered promptly. It's great to know that you found the experience easy. We look forward to continuing to work with you. Let us know if we can help with anything else!"
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Kenneth Parker

July 30, 2026

5 out of 5 rating by Kenneth Parker
"Gavin was a big help on getting us setup with this policy and an easy transition from our other insurance company"
We responded:
"Kenneth, thank you for taking the time to leave us a review! I'm glad Gavin was able to assist you with a smooth transition to our office. We appreciate your support!"
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Eli Thompson

July 29, 2026

5 out of 5 rating by Eli Thompson
"I had a great experience working with Gavin G. He is knowledgeable, professional, and truly takes the time to understand your needs when it comes to home and auto insurance. He helped me set up a new policy that saved me hundreds of dollars compared to my previous insurer—all while keeping the exact same coverage. I highly recommend reaching out to him if you're looking for the best policy at an affordable rate."
We responded:
"Eli, thank you for taking the time to leave us a review! I'm happy to hear that we were able to assist you with setting up a new policy that met your needs and saved you money. We always strive to provide knowledgeable and personalized service. Let us know if we can help with anything else!"
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Erin Lester

June 23, 2026

5 out of 5 rating by Erin Lester
"I love them! Every time I call they are so helpful and have the sweetest attitude. Takes care of all my needs!"
We responded:
"Erin, thank you for taking the time to leave us a review! I'm happy to hear that our team has been helpful and friendly whenever you call. We're here to take care of all your needs. Let us know if we can help with anything else!"
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John Clanton

February 27, 2026

1 out of 5 rating by John Clanton
"I was extremely disappointed with the customer service. In my experience, they did not help handle my accident when the other party was at fault. I felt pushed toward the other person’s insurance and not supported—definitely not the level of care I expected."
We responded:
"John, we’re sorry to hear you feel this way. When another party is at fault, the claims process can run through your policy or the at fault insurance carrier. While we don’t control their process or decisions, we do explain how it works and what options are available so you can move forward as efficiently as possible. Once those options were fully explained, your business made the decision to pursue the at fault carrier. Myself and my 4 team members have been happy to help move your claim along once you personally got involved and decided to utilize your policy.
If there’s something specific you believe was missed or unclear, we’re open to having that conversation."
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tyler partain

July 25, 2025

5 out of 5 rating by tyler partain
"Amazing service! Always knowledgeable and very helpful!"
We responded:
"Thank you for your review, Tyler! I'm happy to know you found our service knowledgeable and helpful. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
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A Google User

July 24, 2025

5 out of 5 rating by A Google User
"Jennifer J. Has been a tremendous help and support! State Farm is a GREAT coverage to have for home and autos and Jennifer is an even better agent! Thanks!!"
We responded:
"Cathi, thank you for your wonderful feedback! I'm delighted to hear that Jennifer has been such a great support for you. We’re happy to provide you with the coverage you need for your home and autos. Let us know if there's anything else we can assist you with!"
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Don Evans

May 7, 2025

5 out of 5 rating by Don Evans
"Bought a new truck to add to our vehicle group. I spoke with Jennifer who very efficiently and "matter of fact'ly," Just "handled it." Nothing long drawn out, everything was just right to the point and done. Very much appreciate it."
We responded:
"Thank you, Don, for sharing your experience! I'm happy to hear that Jennifer was able to assist you efficiently with adding your new truck. We appreciate your feedback and are here for any future needs or questions you might have. Enjoy your new vehicle!"
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User from TN

February 18, 2025

5 out of 5 rating by User from TN
"Jennifer was helpful and understood my needs."
We responded:
"I'm glad to hear that Jennifer was able to assist you and address your needs. We appreciate your feedback and are here to help with any future insurance questions or requirements you may have. Thank you for choosing us!"
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John Larkin

May 9, 2024

5 out of 5 rating by John Larkin
"I have nothing but good things to say about Andrew and his team. We experienced damage from a tornado followed by a car accident. Andrew and his team made navigating the claims process very easy and painless. Andrew even came to our home to check in on us. 10/10 agent and team. Would recommend."
We responded:
"John, your review warms our hearts! We're thrilled to hear that our team provided seamless support during challenging times. Your recommendation means the world to us. If you ever need assistance in the future, we're here for you! - Andrew Felder - State Farm Insurance Agent, Hendersonville, TN"
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Robert

March 4, 2024

5 out of 5 rating by Robert
"I have been a State Farm customer for 20 years now. I recently moved to TN and Andrew and his staff have made the entire process seamless and pleasurable. I highly recommend them!"
We responded:
"Wow, thank you for the five-star rating, Robert! Our team strives to provide quality coverage, so we’re glad to hear we’ve met your expectations! We hope to provide you with excellent customer service and coverage for years to come!"