Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of User from TN

User from TN

February 18, 2025

5  out of  5
rating by User from TN
"Jennifer was helpful and understood my needs."
We responded:
"I'm glad to hear that Jennifer was able to assist you and address your needs. We appreciate your feedback and are here to help with any future insurance questions or requirements you may have. Thank you for choosing us!"
Profile photo of John Larkin

John Larkin

May 9, 2024

5  out of  5
rating by John Larkin
"I have nothing but good things to say about Andrew and his team. We experienced damage from a tornado followed by a car accident. Andrew and his team made navigating the claims process very easy and painless. Andrew even came to our home to check in on us. 10/10 agent and team. Would recommend."
We responded:
"John, your review warms our hearts! We're thrilled to hear that our team provided seamless support during challenging times. Your recommendation means the world to us. If you ever need assistance in the future, we're here for you! - Andrew Felder - State Farm Insurance Agent, Hendersonville, TN"
Profile photo of Robert

Robert

March 4, 2024

5  out of  5
rating by Robert
"I have been a State Farm customer for 20 years now. I recently moved to TN and Andrew and his staff have made the entire process seamless and pleasurable. I highly recommend them!"
We responded:
"Wow, thank you for the five-star rating, Robert! Our team strives to provide quality coverage, so we’re glad to hear we’ve met your expectations! We hope to provide you with excellent customer service and coverage for years to come!"
Profile photo of cale swiger

cale swiger

February 29, 2024

5  out of  5
rating by cale swiger
"best customer service ever! been with them for years and wont be going anywhere else!"
We responded:
"Cale, thank you! We appreciate your trust in us to take care of your insurance policies."
Profile photo of Wayne Oneal

Wayne Oneal

February 27, 2024

5  out of  5
rating by Wayne Oneal
"I've been a customer of this office for over a decade now. Jamie and the associates are always there for any questions that I may have. They are very knowledgeable and super polite. Keep up the great work!!"
We responded:
"Thank you for your kind words, Wayne! We're glad to hear that Jamie provided you with great service. If you ever need anything else, don't hesitate to reach out. We're here to help!"
Profile photo of gretchen lawson

gretchen lawson

February 7, 2024

5  out of  5
rating by gretchen lawson
"My experience was fantastic! Agents spent time with me on the phone regarding my claim and provided patience and understanding I was so thankful to talk to real people, who were knowledgeable and made sure that I got what I needed after my loss"
We responded:
"Gretchen, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Profile photo of Drew Davis

Drew Davis

December 20, 2023

1  out of  5
rating by Drew Davis
"Andrew Felder is without a doubt the worst insurance representative you could possibly select. Misstating coverages, lack of consideration, and absolutely no communication. Andrew has clearly built up his office, with no intention of representing State Farm or supporting his team whatsoever. I have been with the Felder "team" since 2014, with a gap in the middle when he personally told me to use my insurance for a hit and run repair, and then proceeded to promptly drop my coverage at the next renewal period. My final straw has been his Jack in the Box level of customer service, during a very difficult claim, where my vehicle will likely spend months in repair. Following this claim, my family will be changing to another State Farm office, in hopes that we can obtain some semblance of service, rather than hearing another "he just stepped out" excuse."
We responded:
"Drew, we're genuinely sorry to hear about your disappointing experience, and we apologize for any inconvenience you may have faced. Your feedback is important to us, and we take it seriously. We assure you that our team genuinely tried their best to provide a resolution, but certain decisions may be beyond our control. If you have any further concerns or questions, please feel free to reach out, and we'll do our utmost to assist within the constraints of our policies."
Profile photo of Sparkle Sisters

Sparkle Sisters

May 3, 2021

5  out of  5
rating by Sparkle Sisters
"I CAN NOT say enough WONDERFUL things about JAMIE & AMANDA they both literally went above and beyond to help me !"
We responded:
"Thank you for this glowing review! It means so much to us to hear positive feedback about Jami, Amanda and our agency!"
Profile photo of Robert Barkemeyer

Robert Barkemeyer

February 26, 2021

5  out of  5
rating by Robert Barkemeyer
"Being from out of town we didn't know who to turn to when it came to insuring our new townhome.My real estate agent suggested we call Nicole Howard at Andrew Felder State Farm Insurance because that was his agent and he was happy with them. My wife and I got the policy we needed at a price that was less than we expected to pay, and Nicole took care of all the details for us. I suggest you call her , l think you'll be happy too."
We responded:
"Robert - We really appreciate such a fantastic review and recommendation regarding Nicole. Thank you for trusting us with your insurance needs!"
Profile photo of Blake Webster

Blake Webster

January 20, 2021

5  out of  5
rating by Blake Webster
"Great customer service!"
We responded:
"Thank you for your review!"
Profile photo of maria rosenfield

maria rosenfield

July 11, 2019

5  out of  5
rating by maria rosenfield
"I received a phone call from an insurance representative named Dan Smith with State Farm Insurance asking me if I'm interested in getting a Homeowners and Car Insurance and what is the best time to talk. So I told him to e-mail me a quote for both and I will look it over. After a few weeks, I called him and query about the quotes. He patiently went over the policies. I called him again a few more times and get more personalized quotes best to my needs and he emailed me for updates to look over again. Finally, I was satisfied and happy with everything, it saved me more money and better coverage Umbrella Policy. I'm very pleased with Dan how he assisted me and handled it w no pressure which helps me to decide with ease. He takes time, very professional and I felt that he provided with a Good Customer Service."
We responded:
"Maria, Thank you so much for this wonderful review regarding team member Dan. My team and I strive to provide excellent customer service. Please do not hesitate to contact us for anything you may need!~Andrew"
Profile photo of Diane Rowe

Diane Rowe

July 5, 2019

5  out of  5
rating by Diane Rowe
"I switched back to State Farm with Andrew Felder a few years ago. I have to say they are always pleasant and helpful!!! They are always up to putting up with my crazy. A special shout out to Dan for your help today. Thank you!÷!"
We responded:
"Diane - Thank you so much for taking the time to leave us such a wonderful feedback. I'm happy to hear about your positive experience with Dan today. My team and I are always here to help."
Profile photo of Christi O

Christi O

June 25, 2019

5  out of  5
rating by Christi O
"Always quick to respond! Very easy to deal with & great customer service."
We responded:
"Thank you Christi!"
Profile photo of Cheryl Mehaffey

Cheryl Mehaffey

June 25, 2019

5  out of  5
rating by Cheryl Mehaffey
"Andrew, and his team - (Jami Webster), are beyond exceptional in their expertise. They answer all our questions and handle all of our needs with honest, quick response. Highly recommend."
We responded:
"Thank you Cheryl for your wonderful review and recommendation, it means a lot to us. Jami is a great asset to our team! - Andrew"
Profile photo of Jeffrey Brewer

Jeffrey Brewer

June 25, 2019

5  out of  5
rating by Jeffrey Brewer
"I switched from USAA to Andrew Felder State Farm several years ago for my home and auto insurance. I have also since opened investment accounts with State Farm. Andrew is awesome an will work his tale off for you. I asked him a ton of questions about my coverage/investment options and he knew his stuff. He always answers the phone or calls you back promptly (huge for me) when needed. Andrew is also a supporter of several community programs in Hendersonville and is a all around great family man. Thank you Andrew!!! And big shoutout to his office manager Jami!!!"
We responded:
"Thank you Jeffrey, I am honored that I can also provide you with our investment services as well as your home and auto insurance needs. - Andrew"
Profile photo of jake barger

jake barger

June 25, 2019

5  out of  5
rating by jake barger
"In today’s fast pace world it is hard to find a old time business.... Andrew Felder State Farm and his team are just that.... excellent service and quick response to any insurance needs that you have.... with a welcome small town feel where they know your name..... 1000% best insurance office hands down, we had to move out of the area for work but refused to change agents.... not today, not tomorrow, not ever....."
We responded:
"Thank you Jake for the wonderful review!"
Profile photo of Tammy Barger

Tammy Barger

June 25, 2019

5  out of  5
rating by Tammy Barger
"We have been with State Farm (Andrew and his team) for several years and couldn’t be happier. They never disappoint. We even transferred a auto loan with them. When you are with them it’s like being with family! We will stay with them forever"
We responded:
"Thank you Tammy! We strive each and every day to ensure all of our client's are treated like family. - Andrew"
Profile photo of Kate Walker

Kate Walker

December 23, 2017

5  out of  5
rating by Kate Walker
"We switched to State Farm after adding our teenage driver to our auto insurance. The competitor we were with had MORE than doubled our premiums when adding our teenager (this is with no tickets or accidents, good grades discount, and driver's education discounts). State Farm saved us $200 per month with better coverage. Everyone in the office was amazing. Courtney was extremely helpful and fully explained everything. Andrew came out to introduce himself and checked on us several times. This was the best insurance experience we have ever had."
We responded:
"Kate, thank you for the wonderful review!"
Profile photo of Samantha Morris

Samantha Morris

August 3, 2017

5  out of  5
rating by Samantha Morris
"Have used Andrew Felder for almost 2 years. They are very curtious and understanding. Always get my questions answered or help with whatever I need done when I call."
We responded:
"Thank you Samantha for your kind words !"
Profile photo of Sydney Norman

Sydney Norman

March 6, 2017

5  out of  5
rating by Sydney Norman
"Andrew and his team have not only provided wonderful customer service but have also gone way out of their way to help me get the best ongoing coverage and individual assistance after an accident. I cannot recommend them enough!"
We responded:
"Thanks a lot Sydney! We appreciate passing along your positive experience with our office and recommending others work with us for their insurance needs! - Andrew"
Profile photo of Shawn Mayhew

Shawn Mayhew

December 5, 2014

5  out of  5
rating by Shawn Mayhew
"We consistently receive superior service from Andrew and his team. They are constantly looking for ways to save us $ and have really helped by consolidating our policies. I highly recommend these guys."
We responded:
"Thank you Shawn!"